Frequently Asked Questions
- 2025 BOD Nominations
- About TN Members 1st
- Account Questions
- Annual Meeting FAQs
- ATM Questions
- Audio Access Update FAQs
- Bill Pay
- Checking Questions
- Common Digital Banking Errors
- Community Day Participating Partners
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- Digital Banking Alerts
- Digital Wallet
- Elan Card Conversion
- Elan Credit Cards
- eStatements
- External Accounts & 3rd Party Providers
- Financial Literacy Questions
- Food Drive with Second Harvest of East Tennessee
- General Product and Service Questions
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- Logging in to Digital Banking
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- Miscellaneous Questions
- Nudge Money
- Remote Deposit
- Roth IRA Questions
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- Share Certificate Questions
- Share Certificates
- Shared Branching IDCheck FAQs
- Transfers & Transactions
- Travel
- Updating Information in Digital Banking
Tennessee Members 1st FCU partners with GreenPath Financial Wellness to provide members access to free money management and financial education services. GreenPath's financial counselors can provide personalized guidance tailored to your individual needs. For issues ranging from a proactive savings plan to saving a home from foreclosure, advice is only a phone call away. Simply call 1-877-337-3399. Learn more at mymembersfirst.org/greenpath.
Hours are:
- Monday through Thursday 8 a.m. to 10 p.m.
- Friday 8 a.m. to 7 p.m.
- Saturday from 9 a.m. to 6 p.m.
Hours are listed in Eastern Time.
If you have questions or need assistance with your mortgage as a result of the October 2025 government shutdown, please contact TruHome at 1-855-671-7197.
If you have questions or need assistance with your Visa Credit Card as a result of the October 2025 government shutdown, please contact the customer service number on the back of your card. If you need help finding contact information, please send us a message via digital banking, call 865-482-4343, or visit your local branch.