Main Office
P.O. Box 6828 Oak Ridge, TN 37831-3553
112 Administration Road Oak Ridge, TN 37830
Phone: 865-482-4343 Fax: 865-482-2617 Toll Free: 1-800-206-6944
Drive Thru Hours:
Monday-Thursday 8:00 am – 5:00 pm
Friday 8:00 am – 5:30 pm
Saturday 9:00 am – 12:30 pm
Lobby Hours:
Monday, Tuesday, and Thursday 8:30 am – 5:00 pm
Wednesday 9:00 am – 5:00 pm
Friday 8:30 am – 5:30 pm
All credit union branches are located in the Eastern Time Zone.
Knoxville Branch
112 Marketplace Blvd. Knoxville, TN 37922-2398
Phone: 865-539-4344 Fax: 865-539-4143
Drive Thru and Lobby Hours:
Monday, Tuesday, and Thursday 8:30 am – 5:00 pm
Wednesday 9:00 am – 5:00 pm
Friday 8:30 am – 5:30 pm
Saturday Closed
All credit union branches are located in the Eastern Time Zone.
Audio Response Teller (ART)
Using ART, you can make financial transactions on your account from any touch-tone phone. You can transfer money, check balances, make loan payments, and many other options…all free!
Local: 865-813-4351
Toll-Free: 866-332-6009
For the main menu of services: Press 1
To activate a new Debit Card: Press 3
To block a Debit Card as lost or stolen: Press 4
Travel Notices
If you’re planning for upcoming travel, make sure to contact the credit union before you leave so we can place a travel notice on your account and know to expect out-of-state charges on your credit and/or debit card. If we are unaware of your travels, it’s possible that your out-of-town card transactions could be flagged as potential fraud and declined.
Our Fraud Department actively monitors for potential instances of fraud and takes into consideration fraud trends, as well as states or countries with high cases of card fraud, when monitoring accounts.
You can place a travel notice by visiting your local branch, contacting us at 865-482-4343, or sending us a message in online or mobile banking. To let us know about your travel plans via digital banking:
- Log in to online or mobile banking
- Click ‘Messages’ and ‘Start a New Conversation’
- Let us know the dates of your travel and the location you’re traveling to.
- A Member Service Representative will follow up with you to let you know your travel notification has been received.
Inclement Weather
When inclement weather occurs, visit mymembersfirst.org, wbir.com, wate.com, or local8now.com for up-to-date information on credit union delays and closings. In the event of inclement weather, we encourage members to check these resources before traveling to the credit union to verify location availability. Any inclement weather-related location availability updates will be provided via digital banking messages, social media, and the notification banner located at the top of any page on mymembersfirst.org.
Additional Account Access Options
Home banking, the free Tennessee Members 1st FCU mobile app, Audio Response Teller, and Shared Branching all provide additional options to access your account. Click the button below to learn more.
Contact Us
For general questions, information concerning our products and services, or problems with the website or home banking. Messages are actively monitored and responded to during posted branch lobby hours. Please do not include account or social security numbers in your message. For assistance with lost or stolen Visa cards, visit: mymembersfirst.org/lending/visa-cards.