FAQs

If your wallet has been lost or stolen, take the following actions:

• Call the three major credit reporting agencies (Equifax: 1-800-525-6285, Experian: 1-888-397-3742 and Trans Union: 1-800-680-7289) and ask them to immediately place a Fraud Alert on your name and Social Security number. The alert means any company that checks your credit knows your information was stolen and they have to contact you by phone to authorize new credit.
• Notify the SSN national fraud hotline at 1-800-269-0271.
• Cancel your credit cards.
• File a police report the same day, if at all possible, in the jurisdiction where your wallet was stolen.

For any accounts specific to TN Members 1st FCU:

• Contact the credit union and a Member Service Representative will be happy to assist you with options that best fit your situation. Sometimes, we can simply get you a new card, other times, it's best to close the compromised account and open a new account. As of February 2024, both of our branch locations are equipped to print contactless cards available to members in a matter of minutes. 
• Log in to your digital banking and click ‘Support’ on the left-hand navigation menu for customer service and fraud support phone numbers. If you don’t have digital banking, please contact the credit union.

You can change your username or password at any time in digital banking. To change username:

• Log in
• Select your username icon in the top right corner or menu in mobile banking
• Select Settings and then select the 'Security' option on the left side menu
• In the 'Username' field select 'Edit'
• Enter your current password when prompted
• Change your username and select 'Save'

To change password:

• Log in
• Select your username icon in the top right corner or menu in mobile banking
• Select Settings and then select the 'Security' option on the left side menu
• In the 'Password' field select 'Edit'
• Enter your existing password, and then enter a new password
• Select Save

Mobile deposit is available for all eligible checking accounts, but you must enroll first. Mobile deposit can only be done through the mobile app.

• Log in
• Select Deposit under your checking account OR select Deposit Check from the slideout menu in the mobile app
• Click Enroll Account and go through the sign-up steps
• Once your request has been processed and approved, tap Deposit a Check
• Enter the check amount
• Tap Continue
• Select the account to deposit to
• Take a picture of the front of the check and tap continue
• Take a picture of the back of the check and tap continue
• Verify the information and tap Submit

You can update your phone number, email address, or primary address in digital banking.

• Log In
• Click on the User Profile icon and click Settings
• Click Edit next to your phone, email, or address
• Verify your password
• Edit your contact information
• Click Save

Phone and email updates will happen immediately. All address updates will be reviewed by a member service representative and you may be contacted for additional information.

First, try clearing your browser's cache. This process will be different for each individual's unique device. If you have tried to clear your cache and cannot log in, contact the credit union at 865-482-4343.