Frequently Asked Questions
The Free Medical Clinic provides no-charge primary and medical care for low-income and uninsured residents of Anderson, Morgan, and Roane Counties of Tennessee and for partners enrolled in their medical service program including Telehealth options, access to free or discounted medications, special medical programs, treatments, imaging, tests, lab work, and preventative care with annual physicals.
Emory Valley Center enhances the lives of children, adults, and families in an environment that promotes independence, dignity, and respect. At Emory Valley, they strive to demonstrate their values of compassion, forward-thinking, inclusion, quality, and value in everything they do.
Since 1979, Roane State Foundation has been on a mission to strengthen communities and eliminate barriers to student success. With help from donors and other community partners, the Foundation provides financial support to students and programs on nine Roane State campuses across ten counties of East Tennessee. Foundation initiatives to support Roane State students and communities include annual student scholarships; professional development opportunities for RSCC faculty and staff; institutional facilities and equipment for Roane State Community College; funding for RSCC academic programs, athletics, and more; and community programs that fuel student growth.
Aid to Distressed Families of Appalachian Counties (ADFAC) began in the mid 1980’s as a local ecumenical effort to provide assistance to impoverished families. As the broad needs of the low-income community became evident, the faith-based collaborative moved to become a 501(c)(3) public charity in January, 1987. Over the years, ADFAC has honored its roots by developing a broad variety of programs designed to meet unfilled needs in the community and currently answers over 6,000 requests for assistance each year.
Tennessee Members 1st Federal Credit Union is celebrating 80 years of serving its members and community with a yearlong anniversary celebration, 80 Years, One Community.
TN Members 1st opened its doors on May 15, 1946, as Oak Ridge Government Employees Federal Credit Union. From a single branch inside the Department of Energy building and a handful of members, the credit union began serving a newly established Oak Ridge community still closely connected to its Manhattan Project roots.
Over the eight decades that followed, the credit union grew and changed alongside the community it served. It surpassed $1 million in assets in 1963, introduced online data processing in 1975, began offering credit cards in 1981, expanded its Oak Ridge location, added ATM and home banking services, opened a Knoxville branch, and eventually became Tennessee Members 1st Federal Credit Union. Today, members have access to two branch locations, digital banking, a mobile app, automated audio access, and the CO-OP Shared Branching Network nationwide.
While the credit union’s name, technology, services, and reach have evolved, its 80th anniversary celebration is centered on something that has remained constant: the people who have been part of its story.
“Eighty years gives us a lot of history to look back on, but what stands out most is how many people have been part of that history,” said Richelle Ballenger, Vice President of Member Experience at TN Members 1st Federal Credit Union. “Our members, employees, volunteers, community partners, and neighbors have all helped shape who we are today. We wanted this anniversary to feel less like a celebration of an organization and more like a celebration of the community that has grown with us.”
Throughout the anniversary year, which continues through March 2027, TN Members 1st will share historical highlights, community activities, acts of kindness, and opportunities for members to take part in the celebration.
A central part of the anniversary is an invitation for members to share their own TN Members 1st stories. The credit union is collecting memories and experiences that reflect the many ways members have connected with TN Members 1st over the years - from first accounts and first loans to favorite memories, family traditions, financial goals, and meaningful interactions with credit union employees.
“For 80 years, our story has been written one member at a time,” Ballenger said. “We want members to see themselves in our history and know that their experiences, whether they began decades ago or just recently, are part of what makes TN Members 1st what it is today.”
Submitted stories may be featured throughout the anniversary year on the credit union’s website, social media channels, and in its branches. Members can also choose to share a photo with their submission or request that their story be shared anonymously.
The anniversary reflects both where TN Members 1st has been and where it is headed. As the credit union continues to introduce new tools, services, and opportunities for its members, the same focus on people, relationships, and community that began in 1946 remains at the center of its work.
Members and community residents can explore TN Members 1st’s history, learn more about the 80th anniversary celebration, and submit a member story at mymembersfirst.org/80.
If your wallet has been lost or stolen, take the following actions:
- Call the three major credit reporting agencies (Equifax: 1-800-525-6285, Experian: 1-888-397-3742 and Trans Union: 1-800-680-7289) and ask them to immediately place a Fraud Alert on your name and Social Security number. The alert means any company that checks your credit knows your information was stolen and they have to contact you by phone to authorize new credit.
- Notify the SSN national fraud hotline at 1-800-269-0271.
- Cancel your credit cards.
- File a police report the same day, if at all possible, in the jurisdiction where your wallet was stolen.
For any accounts specific to TN Members 1st FCU:
- Contact the credit union and a Member Service Representative will be happy to assist you with options that best fit your situation. Sometimes, we can simply get you a new card, other times, it's best to close the compromised account and open a new account. As of February 2024, both of our branch locations are equipped to print contactless cards available to members in a matter of minutes.
- Log in to your digital banking and click ‘Support’ on the left-hand navigation menu for customer service and fraud support phone numbers. If you don’t have digital banking, please contact the credit union.
You can change your username or password at any time in digital banking. To change username:
- Log in
- Select your username icon in the top right corner or menu in mobile banking
- Select Settings and then select the 'Security' option on the left side menu
- In the 'Username' field select 'Edit'
- Enter your current password when prompted
- Change your username and select 'Save'
To change password:
- Log in
- Select your username icon in the top right corner or menu in mobile banking
- Select Settings and then select the 'Security' option on the left side menu
- In the 'Password' field select 'Edit'
- Enter your existing password, and then enter a new password
- Select Save
Mobile deposit is available for all eligible checking accounts, but you must enroll first. Mobile deposit can only be done through the mobile app.
- Log in
- Select Deposit under your checking account OR select Deposit Check from the slideout menu in the mobile app
- Click Enroll Account and go through the sign-up steps
- Once your request has been processed and approved, tap Deposit a Check
- Enter the check amount
- Tap Continue
- Select the account to deposit to
- Take a picture of the front of the check and tap continue
- Take a picture of the back of the check and tap continue
- Verify the information and tap Submit
You can update your phone number, email address, or primary address in digital banking.
- Log In
- Click on the User Profile icon and click Settings
- Click Edit next to your phone, email, or address
- Verify your password
- Edit your contact information
- Click Save
Phone and email updates will happen immediately. All address updates will be reviewed by a member service representative and you may be contacted for additional information.
First, try clearing your browser's cache. This process will be different for each individual's unique device. If you have tried to clear your cache and cannot log in, contact the credit union at 865-482-4343.
- 2026 BOD Nominations
- About TN Members 1st
- Account Questions
- Anniversary Celebrations & Updates
- Annual Meeting FAQs
- ATM Questions
- Audio Access Update FAQs
- Bill Pay
- Checking Questions
- Common Digital Banking Errors
- Community Day Participating Partners
- Community Giving Grants FAQs
- Debit Card Questions
- Digital Banking Access & Enrollment
- Digital Banking Alerts
- Digital Wallet
- Elan Card Conversion
- Elan Credit Cards
- eStatements
- External Accounts & 3rd Party Providers
- Financial Literacy Questions
- Food Drive with Second Harvest of East Tennessee
- General Product and Service Questions
- Home Banking Questions
- Loan and Credit Questions
- Logging in to Digital Banking
- Member Assistance
- MiniBranch
- Miscellaneous Questions
- Nudge Money
- Remote Deposit
- Roth IRA Questions
- Security Questions
- Share Certificate Questions
- Share Certificates
- Shared Branching IDCheck FAQs
- Transfers & Transactions
- Travel
- Updating Information in Digital Banking
