FAQs

Our updated Audio Access system will go live on Tuesday, September 24, 2024. Once our updated Audio Access is live, you will want to dial the updated toll-free number - 866-228-8884 - to reach Audio Access. Previously published phone numbers will redirect to the main credit union phone number where a Member Service Representative will answer and direct your call as needed.

Once the updated Audio Access system goes live on Tuesday, September 24, we will update our website - mymembersfirst.org - with a notification banner across the top of the screen. We will also provide an update via social media, digital banking notification, and email.

We have a number of digital access options that members can take advantage of:

• Digital Banking, including the TN Members 1st Mobile App: Access your account on a desktop, laptop, mobile phone or other internet accessible device with digital banking! Simply log in at go.mymembersfirst.org or by searching ‘TN Members 1st’ in your App or Play store. If you’re new to digital banking, you can enroll by selecting ‘First time here? Enroll now’ to begin the enrollment process.
• Remote Deposit: Available to eligible checking accounts after enrollment, remote deposit allows you to deposit checks by simply taking a picture with your mobile device! When using Remote Deposit, please make sure you have all endorsement requirements or your deposit may be delayed or unable to process.
• Bill Pay: Set up payments directly from your eligible Tennessee Members 1st FCU checking account using the Bill Pay feature in digital banking. Payments set up through Bill Pay can be one time or recurring. Once logged in to your digital banking, click Bill Pay in the top navigation for specific Bill Pay information, FAQs, and to set up your payment(s).
• eStatements: View, download, and print eligible account statements online, with more speed, security, and convenience than traditional printed statements! Contact your local branch at 865-482-4343 or send us a message via digital banking to get enrolled, today!
• Shared Branch Network: Access your TN Members 1st FCU account at over 5,000 branches and 30,000 surcharge-free ATMs across the country through the CO-OP Shared Branch & ATM Network. Shared Branching Opt-In is required to utilize this option.

Regular updates to technology ensure we provide the best member experience. We know that change can be frustrating, especially when known numbers or systems change, and we appreciate you working with us as we update systems to better serve you. With our updated Audio Access system, the credit union: 

• Will be able to provide better member support when you have a question regarding a previous Audio Access call or transaction you made.
• Better aligns our digital access options to work in the best interest of our members. 
• Can more easily update you through Audio Access about upcoming events, activities, and important information.

For security and user experience purposes, some transactions aren't able to be completed over Audio Access. For transactions that may be a bit more complex or need additional verification, we suggest using digital banking on mymembersfirst.org. If you haven't enrolled in digital banking, you can self-enroll by visiting mymembersfirst.org and clicking on the 'Online Banking' button in the top right-hand corner of the screen. This will load a new page that will prompt you to put in login information or select 'First time user? Enroll now.' You'll be asked for your social security number, member number, email, and phone number. Your information must match what is on file at the credit union for your enrollment to be successful. You can also stop into your local branch or call the credit union at 865-482-4343 and one of our Member Service Representatives would be more than happy to help.