Frequently Asked Questions
Remote Area Medical® – RAM is a major nonprofit provider of pop-up clinics with a mission to prevent pain and alleviate suffering by providing free, quality healthcare to those in need. RAM’s clinics provide free dental, vision, medical, and veterinary services to everyone, regardless of background, in an ongoing effort to address healthcare disparities. Since its founding in 1985, RAM’s corps of more than 196,000 volunteers – comprised of licensed dental, vision, medical, and veterinary professionals, as well as general support staff – have treated more than 910,500 individuals delivering more than $189.5 million worth of free healthcare services.
Emory Valley Center enhances the lives of children, adults, and families in an environment that promotes independence, dignity, and respect. At Emory Valley, they strive to demonstrate their values of compassion, forward-thinking, inclusion, quality, and value in everything they do.
United Way of Anderson County improves lives by mobilizing the caring power of our community to advance the common good by focusing on Youth Development, Self-Sufficiency, and Senior & Health Services—the building blocks for a good life and strong community.
Since 1979, Roane State Foundation has been on a mission to strengthen communities and eliminate barriers to student success. With help from donors and other community partners, the Foundation provides financial support to students and programs on nine Roane State campuses across ten counties of East Tennessee. Foundation initiatives to support Roane State students and communities include annual student scholarships; professional development opportunities for RSCC faculty and staff; institutional facilities and equipment for Roane State Community College; funding for RSCC academic programs, athletics, and more; and community programs that fuel student growth.
CASA stands for Court Appointed Special Advocates, who are trained to represent the best interests of children in juvenile abuse and neglect court cases. CASA is a local, nonprofit organization in communities all across the nation. The core purpose of CASA of the Tennessee Heartland is to provide a voice for abused and neglected children in our community. As a non-profit, volunteer-based agency, our mission is to empower CASA volunteers to advocate on behalf of abused and neglected children in juvenile court.
If your wallet has been lost or stolen, take the following actions:
- Call the three major credit reporting agencies (Equifax: 1-800-525-6285, Experian: 1-888-397-3742 and Trans Union: 1-800-680-7289) and ask them to immediately place a Fraud Alert on your name and Social Security number. The alert means any company that checks your credit knows your information was stolen and they have to contact you by phone to authorize new credit.
- Notify the SSN national fraud hotline at 1-800-269-0271.
- Cancel your credit cards.
- File a police report the same day, if at all possible, in the jurisdiction where your wallet was stolen.
For any accounts specific to TN Members 1st FCU:
- Contact the credit union and a Member Service Representative will be happy to assist you with options that best fit your situation. Sometimes, we can simply get you a new card, other times, it's best to close the compromised account and open a new account. As of February 2024, both of our branch locations are equipped to print contactless cards available to members in a matter of minutes.
- Log in to your digital banking and click ‘Support’ on the left-hand navigation menu for customer service and fraud support phone numbers. If you don’t have digital banking, please contact the credit union.
Pay By Mail
Payments can be mailed to the address below:
Tennessee Members 1st FCU
PO Box 6828
Oak Ridge, TN 37831
Pay By Phone
Loan payments can be made over the phone by calling 865-482-4343.
From a TN Members 1st FCU Account
For a Bill/Payment Outside of TN Members 1st
You can set up payments directly from your Tennessee Members 1st FCU account using the Bill Pay feature in Digital Banking. Payments set up through Bill Pay can be one-time or recurring. Once logged in to your Digital Banking, click Bill Pay in the top navigation for specific Bill Pay information, FAQs, and to set up your payment(s).
For a TN Members 1st Loan Payment
You can transfer from your TN Members 1st account to a TN Members 1st Loan using the Transfer feature in Digital Banking. Transfers set up through digital banking can be one-time or recurring. Once logged in to your Home Banking, click ‘Transfers’ in the main navigation to set up specific transfers.
From a non-TN Members 1st FCU Account
You can make a one-time or recurring payment using a debit card or electronically using your account and routing numbers (which can be found on the bottom of your checks) with our Online Payment Portal.
We have partnered with one of the nation’s most trusted names in Identity Theft Protection to provide our members with a comprehensive Identity Theft Research, Remediation and Recovery Service. Members automatically receive basic coverage of Fully Managed Recovery Services; however, opportunities for additional coverage are available. As a member of TN Members 1st, your fully Managed Identity Theft Recovery Services cover all types of identity fraud, even if it is not related to your accounts with us! This could include credit or debit card fraud; tax, employment, benefits, or medical fraud; government documents; and any other identity fraud recognized by the Federal Trade Commission. If you suspect identity theft for any reason, know there is a professional standing by to analyze your unique situation, develop a plan of action, and work with you one-on-one to restore your identity to pre-theft status. Visit your local branch, send us a digital banking message, or give us a call at 865-482-4343 to let us know if you suspect identity theft.
If you feel you have been a victim of identity theft you can also contact the FTC’s Identity Theft Hotline toll-free at 1-877-IDTHEFT (438-4338); by mail: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580; or online.
Mobile deposit is available for all eligible checking accounts, but you must enroll first. Mobile deposit can only be done through the mobile app.
- Log in
- Select Deposit under your checking account OR select Deposit Check from the slideout menu in the mobile app
- Click Enroll Account and go through the sign-up steps
- Once your request has been processed and approved, tap Deposit a Check
- Enter the check amount
- Tap Continue
- Select the account to deposit to
- Take a picture of the front of the check and tap continue
- Take a picture of the back of the check and tap continue
- Verify the information and tap Submit
First, try clearing your browser's cache. This process will be different for each individual's unique device. If you have tried to clear your cache and cannot log in, contact the credit union at 865-482-4343.
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