FAQs

While you may be able to connect your accounts, we are not able to guarantee fully integrated connections with 3rd party applications. TN Members 1st monitors the number of requests from members for 3rd Party direct connections to determine the need for formal product integrations in the future. TN Members 1st cannot provide technical support for programs and services that are not either directly offered by the credit union or offered through a formal relationship with the credit union's service providers. Contact the credit union for a list of current 3rd Party Connections and Aggregators we have a formal relationship with.

Any 3rd Party Aggregator that you use (ex. Venmo, PayPal, EveryDollar, Quicken, QuickBooks) may need to be reconnected within each individual program. Keep in mind, because these are companies or programs that TN Members 1st does not have a formal agreement with or work with directly, you may need to reach out to the individual 3rd Party Aggregator support teams for assistance. We apologize but the credit union is not able to provide assistance specific to 3rd Party Aggregators and how their programs integrate with potentially eligible financial institutions. We also cannot guarantee connection to 3rd Party Aggregators with which we do not have a formal agreement, even if you were previously able to have your accounts connected.

The connected apps section in your digital banking settings will only display apps that have 3rd Party Access through the Banno Open Auth Platform including Plaid (Beta Testing), Intuit, and Akoya. This section will not display all 3rd Party Apps you may be currently using as a member.