FAQs

If you’re planning for upcoming travel, make sure to contact the credit union before you leave so we can place a travel notice on your account and know to expect out-of-state charges on your credit and/or debit card. If we are unaware of your travels, it’s possible that your out-of-town card transactions could be flagged as potential fraud and declined.

Our Fraud Department actively monitors for potential instances of fraud and takes into consideration fraud trends, as well as states or countries with high cases of card fraud, when monitoring accounts.

You can place a travel notice by visiting your local branch, contacting us at 865-482-4343, or sending us a message in online or mobile banking. To let us know about your travel plans via digital banking:

• Log in to online or mobile banking
• Click ‘Messages’ and ‘Start a New Conversation’
• Let us know the dates of your travel and the location you’re traveling to.
• A Member Service Representative will follow up with you to let you know your travel notification has been received.