FAQs

You can update your phone number, email address, or primary address in digital banking.

• Log In
• Click on the User Profile icon and click Settings
• Click Edit next to your phone, email, or address
• Verify your password
• Edit your contact information
• Click Save

Phone and email updates will happen immediately. All address updates will be reviewed by a member service representative and you may be contacted for additional information.

You can change your username or password at any time in digital banking. To change username:

• Log in
• Select your username icon in the top right corner or menu in mobile banking
• Select Settings and then select the 'Security' option on the left side menu
• In the 'Username' field select 'Edit'
• Enter your current password when prompted
• Change your username and select 'Save'

To change password:

• Log in
• Select your username icon in the top right corner or menu in mobile banking
• Select Settings and then select the 'Security' option on the left side menu
• In the 'Password' field select 'Edit'
• Enter your existing password, and then enter a new password
• Select Save

You can rearrange the order your accounts display in digital banking to reflect the sequence you want.

• Log In.
• From 'Accounts' click on the three dots and click 'Organize Accounts' in online banking or click the opposing arrows in mobile banking.
• Drag and drop the accounts to rearrange the order.
• Click 'Done.'

You can rename any account in digital banking.

• Log in
• Select an account from the 'Accounts' section
• Select Settings from the options menu
• Next to the account name, select 'Rename'
• Type the new name, and then select 'Save'