FAQs

This error is present during the enrollment process or when updating credentials. Click on 'Show Rules' below the username and password field to see the credential requirements.

*If you get a digital banking error, it's extremely helpful for our onsite and programming team to have a screenshot of the error you've received. This allows us to better understand the error and what was happening at the time the error occurred.*

This error is present during the enrollment process and means that the phone number you entered does not match the phone number we have on file. If you have an alternative phone number, you can try again. If you would like to update your phone number in our system or need other assistance, please contact us at 865-482-4343.

*If you get a digital banking error, it's extremely helpful for our onsite and programming team to have a screenshot of the error you've received. This allows us to better understand the error and what was happening at the time the error occurred.*

This error is present during the log-in process and typically means that our records show that you have previously created an account with us. If you forgot your username and password, on the log-in page click 'Forgot?' and follow the steps to recover your account.

*If you get a digital banking error, it's extremely helpful for our onsite and programming team to have a screenshot of the error you've received. This allows us to better understand the error and what was happening at the time the error occurred.*

This error is present during the log-in process and typically means that your account information does not match our records. Please contact us at 865-482-4343 to confirm we have the correct phone number and username on record.

*If you get a digital banking error, it's extremely helpful for our onsite and programming team to have a screenshot of the error you've received. This allows us to better understand the error and what was happening at the time the error occurred.*

This error is present during the log-in process and typically means that your credentials didn't match our records. Try entering your credentials one more time. If the error persists, please contact us at 865-482-4343 for further assistance.

*If you get a digital banking error, it's extremely helpful for our onsite and programming team to have a screenshot of the error you've received. This allows us to better understand the error and what was happening at the time the error occurred.*

This error is present during the log-in process and typically means that your account has been locked. This can happen for a variety of reasons but is easily resolved. Please contact us at 865-482-4343 for assistance in unlocking your account.

*If you get a digital banking error, it's extremely helpful for our onsite and programming team to have a screenshot of the error you've received. This allows us to better understand the error and what was happening at the time the error occurred.*