Frequently Asked Questions
- 2025 BOD Nominations
- About TN Members 1st
- Account Questions
- Annual Meeting FAQs
- ATM Questions
- Audio Access Update FAQs
- Bill Pay
- Checking Questions
- Common Digital Banking Errors
- Community Day Participating Partners
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- Digital Wallet
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- Elan Credit Cards
- eStatements
- External Accounts & 3rd Party Providers
- Financial Literacy Questions
- Food Drive with Second Harvest of East Tennessee
- General Product and Service Questions
- Home Banking Questions
- Loan and Credit Questions
- Logging in to Digital Banking
- Member Assistance
- Miscellaneous Questions
- Nudge Money
- Remote Deposit
- Roth IRA Questions
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- Share Certificate Questions
- Share Certificates
- Shared Branching IDCheck FAQs
- Transfers & Transactions
- Travel
- Updating Information in Digital Banking
If you receive an error message stating, "Could not find a matching account, check your details and try again," your account was unable to be found. If the issue persists, we suggest you reach out to your home credit union for support. If necessary, they will contact the CO-OP Shared Branch Network for additional assistance. Without proper validation, TN Members 1st FCU will not complete transactions for individuals with out-of-state IDs.
If you receive an error message stating, "Failed to obtain access code, try again or see a teller," your identification was not validated. If the issue persists, we suggest you reach out to your home credit union for support. If necessary, they will contact the CO-OP Shared Branch Network for additional assistance. Without proper validation, TN Members 1st FCU will not complete transactions for individuals with out-of-state IDs.
If you receive an error message stating, "Failure to verify ID. Try again or see a teller," your identification was not validated. Confirm you are using an unexpired government ID, remembering that Military IDs are not eligible for use with IDCheck. If the issue persists, we suggest you reach out to your home credit union for support. If necessary, they will contact the CO-OP Shared Branch Network for additional assistance. Without proper validation, TN Members 1st FCU will not complete transactions for individuals with out-of-state IDs.
If you receive an error message stating, "ID was not recognized," your identification was not validated. Confirm you are using an unexpired government ID, remembering that Military IDs are not eligible for use with IDCheck. If the issue persists, we suggest you reach out to your home credit union for support. If necessary, they will contact the CO-OP Shared Branch Network for additional assistance. Without proper validation, TN Members 1st FCU will not complete transactions for individuals with out-of-state IDs.
If you receive an error message stating that your photo (selfie) needs to be retaken, please retake the photo, ensuring you are in a well-lit area and the camera is stable. The system cannot validate blurry and/or dark photos. If the issue persists, we suggest you reach out to your home credit union for support. If necessary, they will contact the CO-OP Shared Branch Network for additional assistance. Without proper validation, TN Members 1st FCU will not complete transactions for individuals with out-of-state IDs.
TN Members 1st FCU employees are NOT actively available to provide photo assistance.
If you receive an error message stating, "Something went wrong, try again or see a teller," your identification was not validated. If the issue persists, we suggest you reach out to your home credit union for support. If necessary, they will contact the CO-OP Shared Branch Network for additional assistance. Without proper validation, TN Members 1st FCU will not complete transactions for individuals with out-of-state IDs.
If you receive an error message stating, "We could not generate an access code. Proceed to the teller," your identification was not validated. If the issue persists, we suggest you reach out to your home credit union for support. If necessary, they will contact the CO-OP Shared Branch Network for additional assistance. Without proper validation, TN Members 1st FCU will not complete transactions for individuals with out-of-state IDs.