FAQs

No. Your one-time, 2-factor authentication code can only be sent via text or phone call. Your contact information, including phone number, email, address, and name, must match our records for 2-factor authentication to allow the login process to complete successfully.

No. Check the “Don’t ask for codes again on this computer” box if you do not want to receive a confirmation code or phone call each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked or use the 2-Factor Authentication app to deliver the code. It is suggested that you continue to receive a code during the login process if you are using a public or shared device.

Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to digital banking.

Two-Factor authentication uses a unique one-time access code to verify identity and log on to digital banking. If you are unable to receive text (SMS) messages, you can choose to receive your access code via a phone call.

• On the verification code screen click Try Another Way located beneath the Verify button
• Select Phone Call and click Next
• You will receive an automated phone call that will provide your access code (Have a pen and paper ready)
• Return to the verification code screen
• Enter your access code and click Verify

If you are still having trouble, contact the credit union at 865-482-4343 to ensure we have the correct phone number on file.

You can access digital banking and your account on a desktop, laptop, mobile phone, or other internet-accessible devices. Simply log in with your online banking credentials to both online and mobile banking. There are two access points:

• Visit our website, mymembersfirst.org, and click the 'Online Banking' button in the top right corner to get started.
• Download the mobile banking app from the Google Play or Apple Store

You can recover your account by going through the 'Forgot Password?' steps on the login page of digital banking. 

First, try clearing your browser's cache. This process will be different for each individual's unique device. If you have tried to clear your cache and cannot log in, contact the credit union at 865-482-4343.

Two-Factor Authentication is a security measure that allows you to request a one-time access code to log in to digital banking. The code enhances security by creating an added layer on top of your unique username and password. This security process helps to verify you and better protect your credentials and the accounts you can access. You'll be able to select the method in which you receive your Two-Factor Authentication code. Options include:

• Automated Phone Call
• Text Message
• Use of Authenticator App

Two-Factor Authentication relies on the contact information - such as primary phone number - you have provided the credit union to send your Two-Factor Authentication code. If your contact information is not up-to-date, you may receive an error when you attempt to log in.