Financial Institution Spoofing Scams are on the Rise
Credit Union members must stay alert to the latest attempts by scammers to access personal financial data. Fraudsters have the ability to spoof credit union phone numbers and email addresses and use pieces of personally identifiable information to gain members’ trust before stealing account funds. TN Members 1st will never contact you directly to request any of your account information, including:
- Social Security Number
- Credit or Debit Card Numbers
- Security Code or CVV
- PIN – Personal Identification Number
- Address
- Date of Birth
- Online Banking Login Information
- Verification Codes
- Passwords
If someone contacts you and requests this information or your account details by phone do not share any information and hang up immediately. Likewise, if you receive an email, website pop-up, or text with a suspicious link – stop and think before you click. You can always contact the credit union back at 865-482-4343 to both report the potentially suspicious activity and verify if there was a valid request for information.
FTC Information on Unwanted Calls, Emails & Texts
- 1.888.397.3742 – Experian
- 1.800.685.1111 – Equifax
- 1.800.888.4213 – Trans Union
Due to the increased incidence of international card fraud, we have blocked the approval of all international debit card transactions. If you will be using your DEBIT CARD internationally, please contact the credit union BEFORE YOU LEAVE. If you will be using your CREDIT CARD internationally, please contact the number on the back of your card BEFORE YOU LEAVE.
Consumer Credit Contact Information Printable
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