Office Information

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Audio Response Teller (ART)

Using ART, you can make financial transactions on your account from any touch-tone phone. You can transfer money, check balances, make loan payments, and many other options…all free!

Local: 865-813-4351
Toll-Free: 866-332-6009

For the main menu of services: Press 1
To activate a new Debit Card: Press 3
To block a Debit Card as lost or stolen: Press 4

Main Office

P.O. Box 6828 Oak Ridge, TN 37831-3553
112 Administration Road Oak Ridge, TN 37830
Phone: 865.482.4343 Fax: 865.482.2617  Toll Free: 1-800-206-6944

Drive Thru Hours: Monday-Thursday 8:00 am – 5:00 pm; Friday 8:00 am – 5:30 pm; Saturday 9:00 am – 12:30 pm
Lobby Hours: Monday, Tuesday and Thursday 8:30 am – 5:00 pm; Wednesday 9:00 am – 5:00 pm; Friday 8:30 am – 5:30 pm

Knoxville Branch

112 Marketplace Blvd. Knoxville, TN 37922-2398
Phone: 865.539.4344 Fax: 865.539.4143

Drive Thru and Lobby Hours: Monday, Tuesday and Thursday 8:30 am – 5:00 pm;
Wednesday 9:00 am – 5:00 pm; Friday 8:30 am – 5:30 pm; Saturday Closed

Travel Notices

If you’re planning for upcoming travel, make sure to contact the credit union before you leave so we can place a travel notice on your account and know to expect out-of-state charges on your credit and/or debit card. If we are unaware of your travels, it’s possible that your out-of-town card transactions could be flagged as potential fraud and declined.

Our Fraud Department actively monitors for potential instances of fraud and takes into consideration fraud trends, as well as states or countries with high cases of card fraud, when monitoring accounts.

You can place a travel notice by visiting your local branch or contacting us at 865-482-4343.

Holiday Closures & Inclement Weather

Observed Holidays
All Tennessee Members 1st Federal Credit Union locations will be closed in observance of the following holidays. Additional observed holiday hours may be added during the year at the discretion of the Board of Directors.

Inclement Weather
When inclement weather occurs, visit wbir.com, wate.com, or local8now.com for up-to-date information on credit union delays and closings. In the event of inclement weather, we encourage members to visit the news websites before traveling to the credit union.

Additional Account Access Options
Home banking, the free Tennessee Members 1st FCU mobile app, Audio Response Teller, and Shared Branching all provide additional options to access your account. Click the button below to learn more.

Learn More

Feedback Form

For general questions, information concerning our products and services, or problems with the website or home banking.
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