Contact Us

Office Information

Main Office

P.O. Box 6828 Oak Ridge, TN 37831-3553
112 Administration Road Oak Ridge, TN 37830
Phone: 865.482.4343 Fax: 865.482.2617  Toll Free: 1-800-206-6944

Drive Thru Hours: Monday-Thursday 8:00 am – 5:00 pm; Friday 8:00 am – 5:30 pm; Saturday 9:00 am – 12:30 pm
Lobby Hours: Monday, Tuesday, and Thursday 8:30 am – 5:00 pm; Wednesday 9:00 am – 5:00 pm; Friday 8:30 am – 5:30 pm

All credit union branches are located in the Eastern Time Zone.

Knoxville Branch

112 Marketplace Blvd. Knoxville, TN 37922-2398
Phone: 865.539.4344 Fax: 865.539.4143

Drive Thru and Lobby Hours: Monday, Tuesday, and Thursday 8:30 am – 5:00 pm;
Wednesday 9:00 am – 5:00 pm; Friday 8:30 am – 5:30 pm; Saturday Closed

All credit union branches are located in the Eastern Time Zone.

Audio Response Teller (ART)

Using ART, you can make financial transactions on your account from any touch-tone phone. You can transfer money, check balances, make loan payments, and many other options…all free!

Local: 865-813-4351
Toll-Free: 866-332-6009

For the main menu of services: Press 1
To activate a new Debit Card: Press 3
To block a Debit Card as lost or stolen: Press 4

Travel Notices

If you’re planning for upcoming travel, make sure to contact the credit union before you leave so we can place a travel notice on your account and know to expect out-of-state charges on your credit and/or debit card. If we are unaware of your travels, it’s possible that your out-of-town card transactions could be flagged as potential fraud and declined.

Our Fraud Department actively monitors for potential instances of fraud and takes into consideration fraud trends, as well as states or countries with high cases of card fraud, when monitoring accounts.

You can place a travel notice by visiting your local branch, contacting us at 865-482-4343, or sending us a message in online or mobile banking. To let us know about your travel plans via digital banking:

• Log in to online or mobile banking
• Click ‘Messages’ and ‘Start a New Conversation’
• Let us know the dates of your travel and the location you’re traveling to.
• A Member Service Representative will follow up with you to let you know your travel notification has been received.

Holiday Closures & Inclement Weather

Observed 2023 Holidays
All Tennessee Members 1st Federal Credit Union locations will be closed in observance of the following holidays. Additional observed holiday hours may be added during the year at the discretion of the Board of Directors.

• New Year’s Day (Observed): Monday, January 2, 2023
• Martin Luther King, Jr. Day: Monday, January 16, 2023
• Presidents Day: Monday, February 20, 2023
• Memorial Day: Monday, May 29, 2023
• Juneteenth: Monday, June 19, 2023
• Independence Day: Tuesday, July 4, 2023
• Labor Day: Monday, September 4, 2023
• Veterans Day: Friday, November 10, 2023 and Saturday, November 11, 2023
• Thanksgiving Holiday: Thursday, November 23, 2023, and Friday, November 24, 2023
• Christmas: Monday, December 25, 2023

Inclement Weather
When inclement weather occurs, visit mymembersfirst.org, wbir.com, wate.com, or local8now.com for up-to-date information on credit union delays and closings. In the event of inclement weather, we encourage members to check these resources before traveling to the credit union to verify location availability. Any inclement weather-related location availability updates will be provided via digital banking messages, social media, and the notification banner located at the top of any page on mymembersfirst.org.

Additional Account Access Options
Home banking, the free Tennessee Members 1st FCU mobile app, Audio Response Teller, and Shared Branching all provide additional options to access your account. Click the button below to learn more.

Feedback Form