COVID-19 Response

Tennessee Members 1st FCU is taking the health and wellness of our members and employees seriously amid the growing concerns of coronavirus (COVID-19). In light of recent developments with respect to COVID-19, we are implementing additional precautionary measures and have provided information below to help you stay prepared.

We will continue to monitor the situation and will provide updates as needed.

Updated 04/02/2020

Effective Monday, March 23, 2020, all branch locations will operate as Drive Thru only until further notice. Although our lobbies are closed, we continue to work to help you meet your financial needs through our Drive Thru, digital banking services, and telephone options.

  • If you need access to your Safe Deposit Box or have a unique transaction, please contact the credit union and we will work with you to set up an appointment.
  • Shared Branching transactions may be completed at our Knoxville Branch in the first lane of the Drive Thru only.
  • At this time, we are unable to assist with Shared Branching transactions at our Oak Ridge Branch.
  • For your safety, we are unable to assist walk-up transactions through the Drive Thru. Please utilize the Drive Thru with a motor vehicle. We understand there may be circumstances where the size or availability of a vehicle will not allow you to utilize the Drive Thru safely, if you find yourself in this situation, please contact the credit union to set up an appointment.

We understand that the closure of our lobbies can disrupt how our members are able to complete transactions. Click the button below for a printable ‘How To’ Transactions Guide with information on how to complete transactions as well as credit union contact information and frequently asked questions.

View Printable ‘How To’ Guide


Oak Ridge Drive Thru Construction – Monday, April 6

A portion of our Oak Ridge Drive Thru will be under construction on Monday, April 6, 2020. Please be mindful of the crew working in the area. The updates to the Oak Ridge Drive Thru will allow us to consistently offer services in multiple lanes, as well as improve your wait time. We apologize for the inconvenience the construction may cause and look forward to being able to serve you at our updated Drive Thru!

  • The first lane of the Drive Thru will remain open. Please be mindful of crew working in the area and use caution when entering and exiting.
  • Drive Thru construction may impact your wait time as we will be limited to one lane at the Oak Ridge Branch. The Knoxville Branch Drive Thru will not be impacted by this construction.

SAFETY & IDENTITY VERIFICATION

If you are choosing to wear a surgical mask as a preventative and/or protective health measure, we may ask you to temporarily remove your mask in order to complete proper identification procedure. You may be asked to temporarily remove your mask for this purpose during an in-branch or Drive Thru visit. Please consider drive-thru or digital banking options if you do not feel comfortable temporarily removing your surgical mask for identification.


CONVENIENT ACCOUNT ACCESS

We offer the following digital banking and account access options:

Clicking any of the account access options above will take you to a separate page on mymembersfirst.org with more information.


MEMBER ASSISTANCE

We understand members may find themselves financially impacted by the COVID-19 situation. Below, you’ll find a list of our member assistance programs that are currently in place. We know that every situation is different and may not fit into the options we have available below. We encourage anyone who may be impacted to reach out to discuss assistance options. Click here for credit union contact information.

CERTIFICATE ACCOUNT EARLY WITHDRAWAL

Members may withdraw funds from certificates that have not yet reached maturity without incurring an early withdrawal penalty.

MORTGAGE ASSISTANCE

If you have questions or need assistance with your mortgage as a result of COVID-19, please contact TruHome at 1-855-671-7197.

VISA CREDIT CARD ASSISTANCE

If you have questions or need assistance with your Visa Credit Card as a result of COVID-19, please contact 1-866-820-4963.

RELIEF SKIP-A-PAY

Relief Skip-A-Pay allows qualified members to skip a loan payment for up to two months. Clicking the button below will bring up a secure form where you are asked to enter information specific to your loan.
Relief Skip-A-Pay Request


ONGOING UPDATES

Our website is the best place to find the most current information related to potential service interruptions you may experience as a result of our response to COVID-19.

Information on mymembersfirst.org is specifically related to service interruptions at Tennessee Members 1st Federal Credit Union. We will continue to closely monitor the situation and evaluate response measures as needs arise. We ask for your patience and understanding while we work to keep members and employees safe during this time.


ADDITIONAL RESOURCES

*The Economic Impact Payment has previously been referred to as the Federal Stimulus Check, Coronavirus Check, or Coronavirus Stimulus Check. By clicking on this link you will be taken to the Internal Revenue Service website where trusted updates and information regarding this payment can be found.

Clicking any of the informational options above will take you to a website that is not operated by the credit union. While we only link to sites that we feel will be beneficial to our members, privacy, accessibility and security policies may vary between the credit union and this vendor.

Tennessee Members 1st FCU is financially strong and committed to protecting member deposits.  Your funds are federally insured by the National Credit Union Share Insurance Fund (NCUSIF) to at least $250,000 and backed by the full faith and credit of the United States Government. The NCUSIF fund is managed by the National Credit Union Administration (NCUA), an independent agency of the United States government. For more information on Share Insurance, visit mycreditunion.gov.

You can estimate your share insurance by using the estimator tool on the MyCreditUnion.gov website.


PROTECTING YOUR INFORMATION

Scammers and cybercriminals are known to use adverse situations like the current COVID-19 crisis to take advantage of individuals. If you’re looking for information on the current COVID-19 situation and programs or assistance offered, go directly to sources you know and trust. Beware of emails, text messages, or phone calls impersonating legitimate organizations trying to trick you into revealing sensitive information such as user names, passwords, financial information, and other personal information.

If you do find yourself the victim of any type of identity fraud, know there is a professional standing by to analyze your unique situation, develop a plan of action, and work with you one-on-one to restore your identity to pre-theft status. Click here to learn more about the Fully Managed Identity Theft Protection you already receive as a member of the credit union.


RESCHEDULED EVENT – ANNUAL MEETING

Out of an abundance of caution for the health of our members and employees, our 73rd Annual Meeting has been rescheduled for Thursday, May 21 and will be held as a Virtual Annual Meeting. Members will receive additional Annual Meeting information as we get closer to the event date.