24/7 Account Access
Home banking is an easy, convenient way to check account balances, pay bills, transfer funds, view e-statements, and more! First-time users will have to register for home banking before they are able to log in. Once registered, members can log in to home banking from their Internet Explorer, Firefox, Safari, or Chrome web browser to securely access their account 24/7.
eStatements are electronic versions of your account statements. eStatements are free, let you access eligible account statements online, and offer:
- Speed: Faster delivery of statements, no need to wait for the mail.
- Security: Secure electronic delivery, no paper statements in your mailbox.
- Convenience: Historical statements available online.
Contact your local branch at 865-482-4343 to get enrolled, today!
Save a tree, go paper free!
When you switch from paper statements to eStatements, we’ll plant one tree with the National Forest Foundation!* Visit your local branch or call 865-482-4343 to enroll today!
*For each member, new or existing, who enrolls in eStatements between 02/01/2021 and 11/30/2021, TN Members 1st Federal Credit Union will plant one tree with the National Forest Foundation. The Foundation will pick the location, type, and size of the tree as well as the timing of planting. More about National Forest Foundation at: nationalforests.org
The free Tennessee Members 1st Federal Credit Union mobile banking app provides secure 24/7 account access right at your fingertips! Check account balances, deposit checks, transfer funds, track expenses, and more. Available for both Apple and Android devices, you can download the app by clicking one of the links below or searching TN Members 1st FCU in your app or play store.
*Please note, Tennessee Members 1st Federal Credit Union debit and/or credit cards do not currently participate in digital wallet programs such as Apple Pay, Google Pay, and Samsung Pay.
Depositing Checks on the Mobile App?
As an important regulation reminder for members using Remote Deposit Anywhere on our Mobile Banking App, please remember to endorse the back of the check with:
- For Mobile Deposit only @TNMFCU
- Your account number
- The deposit date
- Your signature
If this information is not present, your deposit may be delayed or unable to process. Visit your local branch or contact us at 865-482-4343 if you have questions regarding Remote Deposit Anywhere endorsement requirements.
Audio Response Teller (ART)
Using ART, you can make financial transactions on your account from any touch-tone phone. You can transfer money, check balances, make loan payments, and many other options…all free!
For the main menu of services: Press 1
To activate a new Debit Card: Press 3
To block a Debit Card as lost or stolen: Press 4
Chat with a Member Service Representative
In addition to the 24/7 account access options above, our free chat feature works like an instant messenger to give you secure access to a TN Members 1st FCU Member Service Representative who can assist you with general credit union and account questions during regular, weekday business hours.
To chat, just look for the blue chat bubble in the bottom right-hand portion of your web browser whenever you’re on any page of mymembersfirst.org! When you click on the chat bubble, you will be asked to provide your name and, if you choose, a phone number and email. These simply help us know who we’re speaking with. Once you hit ‘Start Chatting,’ one of our Member Service Representatives will be with you as quickly as possible.
With TN Members 1st Chat, you can get help with account information; business hours and locations; routing number questions, and more!
*Please note, Chat is not a 24/7 service; however, it provides additional account access options. Chat is available Monday – Friday during posted Oak Ridge Branch lobby hours. We will do our best to answer chats as quickly and completely as possible; however, some questions may require additional contact with staff members who specialize in specific products and services such as lending or investment accounts.
CO-OP Shared Branch & ATM Network
In addition to 24/7 account access through home banking, the mobile app, and ART, TN Members 1st Federal Credit Union participates in the CO-OP Shared Branch and ATM Network. This provides our members access to more than 5,000 shared branches and nearly 3,000 shared surcharge-free ATMs across the country! Click below to learn more.
*Please note, CO-OP Shared Branch is not a 24/7 service; however, it provides additional account access options for our members. Hours of availability may vary depending on the CO-OP Shared Branch location, check with individual branches before your visit for a complete list of available services and hours.