About Us

FAQs


Why do I get an error message when logging on to Members 1st Home banking?

You may need to update your favorites/bookmarks. First, delete the old favorites/bookmarks. Second, type mymembersfirst.org into your URL search bar. When the page loads, you can resave it as a new favorite/bookmark.

What browsers are supported by Members 1st Home Banking?

We support the current and prior major releases of Internet Explorer, Firefox, Safari, and Chrome.

Why can’t I use Quicken to download my financial information?

Due to the substantial annual licensing fees charged by Intuit Corporation, TN Members 1st does not currently have a large enough population of Quicken users among our members to justify such an expense. We will continue to monitor our member’s needs against the outstanding costs.

How do I retrieve my e-statement?

Log on to Home Banking and click on the e-statement tab.

Troubleshooting information related to Members 1st Home Banking.

The following types of tools and/or access are not recommended and may impact your Home Banking experience:

Accessing account information via an embedded browser such as:

  • Personal or Commercial Financial Management Software (Quicken, Quickbooks, etc.)
  • Browser bars within AOL, Yahoo, Google, etc.
  • Internet Portal access within gaming systems such as XBox
  • Use of browser Add-Ins (Emotions, Fun Web Services, etc.)
National Credit Union Administration Logo
Your savings federally insured by the National Credit Union Administration.
Community Development Financial Institution (CDFI) Seal
Equal Housing Lender Logo
We do business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.




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