FAQs


Why do I get an error message when logging on to Members 1st Home banking?

You may need to update your favorites/bookmarks. First, delete the old favorites/bookmarks. Second, type mymembersfirst.org into your URL search bar. When the page loads, you can resave it as a new favorite/bookmark.

 

What browsers are supported by Members 1st Home Banking?

We support the current and prior major releases of Internet Explorer, Firefox, Safari, and Chrome.

 

Why can’t I use Quicken to download my financial information?

Due to the substantial annual licensing fees charged by Intuit Corporation, TN Members 1st does not currently have a large enough population of Quicken users among our members to justify such an expense. We will continue to monitor our member’s needs against the outstanding costs.

 

How do I retrieve my e-statement?

Log on to Home Banking and click on the e-statement tab.

 

Troubleshooting information related to Members 1st Home Banking.

The following types of tools and/or access are not recommended and may impact your Home Banking experience:

Accessing account information via an embedded browser such as:

  • Personal or Commercial Financial Management Software (Quicken, Quickbooks, etc.)
  • Browser bars within AOL, Yahoo, Google, etc.
  • Internet Portal access within gaming systems such as XBox
  • Use of browser Add-Ins (Emotions, Fun Web Services, etc.)